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Service Delivery & Operations Leader

Artturi Mäkinen

Seasoned IT professional leading expert teams, specializing in cloud infrastructure, datacenter services, and digital culture development.

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Artturi Mäkinen

Work Experience

Strengths & Leadership Philosophy

Work Style

I am a precise and diligent professional who sees things through. I ensure projects and tasks are completed within the agreed scope. My strength lies in understanding the big picture without compromising on the quality of details.

Leadership

I give my team responsibility and room for initiative, while determinedly supporting the achievement of set goals. I am not overly strict; instead, I believe I have succeeded in leadership through a balance of trust, coaching, and clear expectations.

01/2022 — Present

Manager Consulting Delivery

| Workplace Operations

I am responsible for leading an expert unit in Workplace Operations. I operate on the cutting edge of IT service development, utilizing modern AI solutions to improve operational efficiency and customer experience.

  • Team lead and supervisor for approximately 15 experts.
  • Strategic development of cloud-based workplace services (InTune, Azure AD) and AI-assisted processes.
  • Responsibility for customer profitability and Service Level Agreements (SLA).
Security & Quality

Solid experience working in high-security and Katakri-level environments, as well as participating in demanding audit processes.

01/2021 — 01/2022

Manager Consulting Delivery

| Datacenter Services

Supervisor role in datacenter services, focusing on Directory services and identity management.

  • Leading the Identity Management (AD, Entra ID) team.
  • Technical expert supervisor in customer projects.
  • Managing critical change management processes.
01/2019 — 01/2021

Service Provision Manager

| Helsinki

Responsible for the daily operational activities and quality of infrastructure services for named accounts.

  • Ensuring Service Level Agreements (SLA) are met.
  • Introducing new innovations to customers.
  • Operational leadership in production maintenance.
02/2011 — 01/2019

Technical Specialist Roles

A diverse technical career: Service Desk, 24/7 Control Room (NOC), Datacenter, and Middleware services. Responsible for critical environments (HTTP, Java) for large enterprise customers and ITIL-based incident management.

Education

2012

Bachelor of Engineering

Mikkeli University of Applied Sciences

Degree Programme in Network and Media Engineering

2005

Matriculation Examination

Palokka High School

Hobbies & Interests

Hobbies

AI Projects

Photography

Family

Hobbies

Obstacle Course Racing

Spartan Race & Tough Viking. Challenging races in Europe and the Nordics, testing endurance, strength, and mental resilience.

Bouldering

Problem solving on a climbing wall. The sport develops comprehensive body control, technique, and finger strength.

Gym

Regular muscle conditioning to maintain functional capacity and counterbalance sedentary work.

Mountain Biking

Even though I ride an e-bike, long distances and challenging terrain still make it feel like a proper workout ;)

Photo Portfolio

Flickr Gallery

Family

I live in Espoo with my partner, son, and daughter. Currently, our weekday evenings are mostly spent on children's hobbies—dance, football, or ice hockey. My daughter also enjoys singing, while my son has gradually discovered the world of video games on the PlayStation. We also enjoy baking together, especially sweet treats. We aim to travel once or twice a year whenever possible.

Family Photo 1
Family Photo 2

Microbreweries & Untappd

"As a balance to active sports, I appreciate high-quality craft beers."

Untappd: arskama